According to sources despite zomato saying many times that they don't have a customer care number, people keep becoming victims of phishing frauds. Meanwhile it was certainly a terrible day for a software employee in Hyderabad. He did not get the food he had craved for, and also ended up losing Rs 50,000 money to online fraudsters.
Earlier on sunday, the victim, a resident of Rahmat nagar in jubilee hills ordered ‘special chicken biryani’ on food delivery app- Zomato. However, the order got misplaced and he got ‘sambar rice’ instead. Infuriated with the service, the victim searched for the customer care contact online to share his grievance. Apparently a casual google search threw up a number for zomato customer care, when in reality, zomato does not have a customer care number.
Reportedly the fraud “customer care” service was polite to the victim and regretted their bad service. They also convinced him that they would refund the money immediately. Moreover after finding out the customer had a paytm account, the “customer care executive” shared a link of the QR (quick response) code to be scanned for the refund. As guided, the customer scanned the QR code and realized that instead of the refund amount being credited, Rs 50,000 got debited from his account, hyderabad cyber crimes Assistant Commissioner of police (ACP) KVM prasad told TNM.