Reportedly according to Jio, this bot can be accessed via a 4G phone call, without the need for installing any other application. Meanwhile Jio said in a media statement that the Jio Video Call Assistant aims to address the current customer pain points like endless call hold music or seemingly never ending IVR wait-times. Furthermore this video assistant solution has been developed by Jio in conjunction with US based Radisys, a Reliance Industries Ltd subsidiary, which provides open telecom solutions to service providers worldwide.
Apparently AI based Jio Video Call Assistant can help businesses and other users with resolution of repetitive queries from customers and claims that it can make their front end communication smooth and the Jio video bot uses an AI based platform to listen to customers’ questions and respond to them in the most appropriate way. Perhaps in addition, the platform has a unique auto-learning feature that helps improve the answering accuracy.
Moreover Jio is also offering a tool called the Jio Bot Maker, which small businesses can use to create their own AI based Bot with no-coding and with minimal effort. Further the Video Bot can be customized to meet various customer engagement requirements while providing a human like interaction. Apparently Jio says that this bot can also be given the avatar of a conventional customer care executive, the CEO, the brand ambassador or any other person or character chosen by the brand.