New Delhi sources have stated that the Indira Gandhi International Airport (IGI) has been adjudged the second best in the world according to the latest Airport Service Quality(ASQ) report 2016, which was released by Airports Council International (ACI). The best airport is Incheon in South Korea. It was stated that last year, IGI had moved to the 'over 40 million passengers per annum' (MPPA) category the highest based on passenger football.



Meanwhile the airport's ASQ score also increased substantially from 4.96 in 2015 to 4.99 in 2016. This helped IGI rise above other airports and attain the second position globally. I Prabhakara Rao, CEO, DIAL had stated that "ASQ ratings give us a great opportunity to continuously refine our service quality levels. We are excited to be adjudged by ACI as number 2 globally in the highest category of 40 million and above passengers. Our focus has always been in enhancing the customer's experience.

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Rao had also added that due to robust growth, DIAL is looking forward to a strong collaboration and support of airport stakeholders as well as passengers. "We are now going to undertake expansion works. The IGIA Master Plan 2016 will further enhance the experience of our passengers and create a new benchmark for the aviation community worldwide.



It was also stated that ASQ is the only worldwide programme to survey passengers at airports on their day of travel. Each year, the programme delivers over 6 lakh individual surveys in 41 languages in 84 countries. It measures passengers' views of 34 key performance indicators, which include airport access, check-in, security screening, restrooms, stores and restaurants.


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