Accordingly hotels and restaurants have stepped up pressure on food technology platforms to reduce the discounts and commissions. Meanwhile after several restaurants logged out of these platforms last week, the umbrella body of hotels and restaurants association has also stepped in and asked the food service aggregators (FSAs) to review the practices.

Image result for 1,000 Indian restaurants decided to pull out of membership and restaurant reservation apps

Furthermore the Federation of Hotel and Restaurant Associations of india (FHRAI) said it has been receiving complaints from restaurants about food technology platforms like Zomato, Swiggy, Nearbuy, Dineout Prius Heights, EasyDiner and Magicpin. Meanwhile last week, around 1,000 restaurants from across the country had decided to pull out of membership and restaurant reservation apps. Kohli said FSAs also mask the number of the customers. By doing so, FSAs have completely disconnected restaurants from its customers, the FHRAI said. "It is the restaurant's prerogative to know who its customer is".



Moreover according to the FHRAI, "impractical, unaffordable and unconscionable discounting" has put the hospitality industry in an unwieldy situation. FSAs show customers that a restaurant is closed when delivery boys are not available. Restaurants have also complained about the imposition of FSAs' absurd food acceptance, food preparation, food collection time with penalties and a negative grading system.


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