Reportedly there are more chances of Uber ride requests not getting completed in Bengaluru compared to any other city in india during peak hours. Accordingly to Uber, 40% of ride requests on Uber during peak hours in areas of high demand are not fulfilled. Compared to this, in hyderabad, the completion rate is much higher closer to 80% under very similar conditions as found by the company’s data science team. Meanwhile the number of unfinished rides includes cancellations made both by the driver and riders due to longer waiting times.
Furthermore for this, Uber claims that the existing policy of the Karnataka government which does not allow surge pricing beyond 3x and pricing based on the time taken for the journey is to blame. Reportedly for a vehicle in Karnataka which costs Rs 5-10 lakh which is the bulk of the fleet, riders can’t be charged more than Rs 24/ km + GST. Second, there can’t be any time component as well. From a driver’s side, there is lower motivation to drive during the peak hours as there is more fuel expenditure and more time spent but not getting compensated adequately”.
Moreover Bengalureans have been experiencing longer waiting times or not getting a cab at all during office hours. The experience by commuters is similar for Ola as well, with both companies subjected to the same regulations and Ola refused to comment on the specific issue.
