As per report with 37% share of the global outsourcing, the Indian IT industry revenue is set to touch $167 billion for fiscal 2018-19, said its apex body Nasscom on Thursday. Accordingly Nasscom Vice Chairman Keshav R. Murugesh at its strategic summit in Bengaluru said "The Indian IT and Business Process Management (BPM) industry revenue, including exports is set to growth nearly 8% annually to $167 billion for 2018-19 from $154 billion in fiscal 2017-18”.
Meanwhile Murugesh said the back office segment (BPM) has the largest base in the world, generating $32.5 billion revenue with 1.2 million (12 lakh) employees across the country. He added "The focus is on intelligent operations process and domain expertise combined with digital technology. Hence the digital is the key area for clients and service providers while companies eye strategic acquisitions".
He also added "The essential requisite for any
firm is to understand how digital technology from chat bots to analytics can
provide a real time picture of customer interactions and provide customer
satisfaction. Moreover the rise of RPA has also brought a host of opportunities
to both organizations and individuals". Further with 17,000 firms across
the country, the industry offers a range of services, having built skills and
capabilities to address new and developing customer demands.
